Privacy Policy

At Clad Beads Craft, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, why we use it, when it may be shared with service providers, and the choices available to you when you use our website or place an order with us.

1. Information We Collect

Depending on how you interact with Clad Beads Craft, we may collect the following information:

Account Information

If you create or access an account using Google Sign-In, we may receive information such as your name, email address, and profile information provided through your Google account. This information is used to create and maintain your customer account and provide secure access to your account.

Order & Delivery Information

When you place an order, we may collect information needed to process and deliver it, including:

• Full name
• Email address
• Mobile number
• Billing or delivery address
• City and state
• PIN code
• Items purchased and order details

This information is used to process your order, prepare your hand made bead jewellery, arrange delivery, issue invoices, provide order updates, and assist you with customer service.

Customisation & Atelier Information

If you purchase a product with customisation or Atelier options, we may collect the selections and specifications you provide, such as sizing preferences, design choices, charm selections, or other bespoke details required to create your piece.

These details are used to prepare and fulfil your customised order.

Gifting & Consultation Enquiries

If you contact us regarding gifting, return gifting, or a larger event or order, we may collect information you choose to provide, such as your name, contact details, event information, location, guest count, and consultation notes.

We use this information to understand your requirements, respond to your enquiry, and prepare a suitable quotation or consultation.

Reviews & Feedback

If you choose to submit a product review or feedback, we may collect your name, email address, rating, and review content.

Your review may be displayed on our website along with the name you provide. Your email address is not publicly displayed as part of the review.

2. How We Use Your Information

We use personal information only where it is relevant to providing and operating our services. This may include:

• Processing and fulfilling orders
• Preparing handcrafted and customised jewellery
• Arranging shipping and delivery
• Providing order and delivery updates
• Generating invoices and maintaining transaction records
• Providing customer support
• Responding to gifting and consultation enquiries
• Managing customer accounts
• Verifying and displaying customer reviews
• Maintaining the security and reliability of our website
• Understanding how visitors interact with our website and measuring the effectiveness of our advertising and product campaigns

We do not sell, rent, or trade your personal information to third parties or data brokers.

3. Payments

Payments on our website are processed through Razorpay.

Payment information such as card numbers, CVV codes, card expiry dates, UPI PINs, and netbanking passwords are entered directly into Razorpay’s payment environment. Clad Beads Craft does not receive or store these sensitive payment credentials.

We receive the transaction information necessary to confirm and reconcile your payment and associate it with your order.

For more information about how Razorpay handles payment information, please refer to Razorpay’s own privacy policy.

4. Shipping & Delivery Partners

To fulfil your order, relevant delivery information may be shared with our logistics and courier partners.

This may include your name, delivery address, PIN code, mobile number, email address, and information about the items being shipped.

We use these service providers to arrange shipment, generate shipping documentation, provide tracking, and deliver your order.

Our logistics arrangements may involve courier partners assigned to your shipment.

5. Google Sign-In

We offer Google Sign-In as an account authentication option.

When you choose to sign in with Google, we receive the account information necessary to authenticate you and associate your Google account with your Clad Beads Craft customer account.

We do not need or receive your Google password.

Your use of Google Sign-In is also subject to Google’s applicable privacy terms and policies.

6. Cookies & Essential Website Technologies

Our website uses cookies and similar technologies that are necessary for essential functionality.

These technologies may be used to:

• Keep you securely signed in to your account
• Maintain your account session
• Support essential website functionality
• Remember items in your shopping bag and wishlist
• Improve the reliability and security of the website

We may also use browser storage to preserve certain shopping-related information on your device, such as items in your shopping bag or wishlist.

These technologies are primarily used to provide the functionality you request rather than to create a detailed behavioural profile of you.

7. Analytics & Advertising Technologies

We use Meta Pixel to understand how visitors interact with our website and to measure the effectiveness of our advertising and product campaigns.

This may include events such as:

• Visiting a page or product
• Viewing product information
• Adding an item to the shopping bag
• Completing a purchase

Meta may process information collected through these technologies in accordance with its own privacy policies and terms.

We do not sell or rent your personal information to Meta or other advertising or data-broker companies.

8. Transactional Communications

We may send essential service communications by email in connection with your account and orders.

These may include:

• Order confirmations
• Crafting or preparation updates
• Packing and dispatch notifications
• Delivery and tracking updates
• Invoices and other transaction-related communications
• Responses to customer enquiries

These communications are part of providing the service you have requested.

We do not use your order information to send unsolicited promotional SMS or WhatsApp messages.

9. Customer Support & Enquiries

When you contact Clad Beads Craft, we may retain the information you provide so that we can respond to your enquiry, resolve an issue, or provide customer support.

This may include your name, contact information, order information, and the details of your enquiry.

We may also maintain records of gifting or consultation enquiries so that we can respond appropriately and manage the related customer request.

10. Website Security & Monitoring

We use appropriate technical and organisational measures to protect personal information and maintain the security and reliability of our website.

We may also use security and error-monitoring services to identify technical problems, prevent abuse, and improve website reliability. Information sent to these services is subject to safeguards intended to reduce unnecessary exposure of personal information.

We do not include internal security mechanisms, authentication architecture, or other technical security details in this Privacy Policy.

11. Third-Party Service Providers

We work with selected service providers that help us operate Clad Beads Craft and fulfil customer requests.

Depending on the service involved, these may include:

• Google — account authentication
• Razorpay — payment processing
• Courier partners — shipping and delivery
• Hosting and email service providers — website operation and transactional communications
• Meta — measurement of website and advertising activity through Meta Pixel

These providers receive information relevant to the service they provide rather than unrestricted access to customer information.

12. How Long We Keep Your Information

We retain personal information for as long as it is reasonably necessary for the purpose for which it was collected.

Certain order, invoice, payment, and transaction records may need to be retained for legal, tax, accounting, fraud-prevention, or other legitimate business purposes.

This means that some information associated with completed orders may continue to be retained even after an account is closed or a customer requests deletion, where retention is required or permitted by law.

Where information is no longer required for a legitimate purpose, it may be deleted or otherwise handled in accordance with our applicable retention practices.

13. Your Privacy Rights & Requests

Depending on applicable law, you may contact us to request access to, correction of, or other appropriate action concerning your personal information.

You can also manage certain information directly through your Clad Beads Craft account, including your saved delivery information and order history.

If you have a privacy-related question, believe that information we hold about you is incorrect, or would like to make a privacy request, please contact us at:

Email: hello@cladbeadscraft.com

We may need to verify your identity before processing certain requests.

Some information may need to be retained where required for legal, tax, accounting, security, fraud-prevention, or legitimate business purposes.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, data practices, technology, or applicable requirements.

When we make changes, the updated version will be published on this page with a revised Last Updated date.

15. Contact Us

If you have any questions about this Privacy Policy or how Clad Beads Craft handles personal information, please contact:

Clad Beads Craft
Email: hello@cladbeadscraft.com