Returns & Exchanges Policy

1. Cancellation & Change of Mind

Once an order has been confirmed, it generally cannot be cancelled.

As each order is prepared specifically for you, returns or refunds are generally not available for change of mind, incorrect selection, or personal preference.

Please review your selection and delivery details carefully before placing your order.

2. Damaged, Defective, or Incorrect Items

We take care to prepare and check every order before it leaves our studio. If you receive an item that is incorrect, damaged, defective, or materially different from what you ordered, please contact us on the same day your order is delivered.

For a return or exchange request to be considered, both of the following are required:

• The issue must be reported on the day of delivery.
• A continuous, unedited unboxing video showing the opening of the package must be provided.

Please also include your order number and clear photographs of the item and the issue when contacting us.

These requirements help us verify the condition of the package and item at the time of delivery and assess the claim fairly.

Requests that are not reported on the day of delivery, or that do not include the required unboxing video, will generally not be eligible for return or exchange.

All claims are reviewed based on the circumstances of the order and the information provided. Resolution is subject to our policy review and applicable law.

Nothing in this policy limits any non-waivable statutory rights available to you under applicable law.

3. Unboxing & Packaging

Because our jewellery is handcrafted and carefully packed before dispatch, we strongly recommend recording a continuous, unedited video from the moment you begin opening the package until all contents have been inspected.

The unboxing video is required when submitting a return or exchange request for an incorrect, damaged, defective, or materially different item.

Please retain the original packaging, shipping materials, and all items received until your claim has been reviewed and resolved.